Cancellation Refund Policy

Cancellation by User

Within four days following the enrollment date, participants are free to withdraw from a course. Requests for cancellations must be made via the user account or by emailing [], our helpful customer support team. Participants who cancel within the allotted time frame will receive a complete refund less any non-refundable costs.

Cancellation by Salesforce Masters

Although it happens infrequently, Salesforce Masters maintains the authority to postpone or cancel a course in the event of unanticipated events, low enrollment, or other factors. Participants will be informed as soon as possible in such circumstances, and they will have the option to get a complete refund or enroll in a different course. If a course is canceled, Salesforce Masters will not be responsible for any additional costs that participants may suffer.

Refund Policy

Refund Eligibility

Only during the designated cancellation period—which is mentioned throughout the enrolling process—are refunds available. There will be no refunds after this time. To find out the precise period during which they are eligible for a refund, participants should carefully check the course specifics.

Refund Process

In order to get a refund, participants must send an email to [], with the subject “Refund Request – [Course Name].” Participants should provide their full name, course information, and a succinct justification for the refund in the email. Refund requests will be handled after all required information is received, usually in 4 business days.

Non-Refundable Fees

Processing fees and administrative charges are two examples of fees that might not be refundable. During the enrollment process, participants will receive full information about these non-refundable fees. Before confirming enrollment, it is imperative that you review the terms and specifics of the course.

Refund Timeframe

The financial institution’s policies. Salesforce Masters guarantees that refunds will be processed in 4 business days, but participants can expect further delays that may arise for reasons without of our control.

Refund Policy for EMI Payments

Refund Eligibility for EMI Payments

Salesforce Masters is aware that some participants want to use Equated Monthly Installments (EMI) for convenient payment. To maintain fairness and openness, EMI payment refunds will follow our regular refund procedure. In the event that a participant requests a refund, any already processed EMI payments will be adjusted, and the full refund amount will be credited. By doing this, we hope to make the refund procedure for those who chose the EMI payment option more efficient.

EMI Payment Adjustments

Any EMI payments made prior to the cancellation will be recalculated, and the remaining EMIs will be canceled, in the case that the refund is approved. Our goal is to streamline and expedite this procedure for participants who want to get their EMI payments refunded. 

Course Rescheduling Policy

Rescheduling Options

Salesforce Masters is aware that unforeseen circumstances sometimes occur and make it difficult for students to attend the classes that were originally planned. Participants can ask to reschedule a course to suit such situations by contacting our committed customer service staff at [8341819498] or [].

Rescheduling Fees

Although we try to be accommodating, please be aware that there can be extra costs if you need to reschedule. Participants will be able to make educated judgments about changing their course schedules by being fully informed about these fees during the rescheduling process. 

Cancellation & Refunds: For Self-Placed Learning

Refund Eligibility

Those enrolled in Salesforce Masters self-directed learning courses may request compensation within the allotted cancellation time. Participants are informed of this window of time during the enrollment process so they are aware of how long they have to submit a refund request. The intention is to give participants the autonomy to determine whether or not the self-paced learning method is suitable for them and whether or not to remain enrolled.

Participants can easily initiate a refund request for self-paced learning through their user accounts on our website or by contacting our helpful customer service staff. We try to make the refund procedure as simple as we can for the benefit of our attendees.

Cancellation Period

Salesforce Masters permits cancellations for participants in classroom training courses up to four days prior to the scheduled start date of the course. By doing this, participants are guaranteed enough time to evaluate their level of commitment to the classroom training approach.We think it’s important to provide participants a fair window of time to cancel if something comes up that prevents them from attending the planned in-person training.

Cancellation & Refunds: Online Classroom Training

Online Classroom Training Cancellation

Online classroom training course participants are able to seek cancellations up to four days prior to the start of the course. This policy is intended to provide a just and equitable refund process while giving participants the required flexibility.

Refund Process

Refund requests for online classroom instruction are handled quickly and easily because the refund procedure adheres to standard procedure. Our goal is to ensure that using Salesforce Masters for online learning is as easy as possible.

Cancellation & Refunds: For CSM, CSPO, PSM, PSPO Programs

Refund Processing Time

Following the approval of the cancellation request, refunds for these specialty programs will be processed within [Y] business days. We promise to respond to participants in these rigorous training sessions in a fast and effective manner. 

Program-Specific Cancellation Period

Participants enrolled in specialized programs such as CSM, CSPO, PSM, and PSPO have a specific cancellation period within which they can request refunds. Participants are given a reasonable amount of time to assess their commitment to these rigorous programs during this interval, which is usually four days after the program start date. Because these programs are special, Salesforce Masters has tailored its cancellation policy to address the demands and difficulties that come with them. 

University Partnered Programs/Bootcamps

Refund Policy for Partnered Programs:

Enrolled parties in boot camps or programs run in conjunction with universities should consult the particular refund policy provided by the partner organization. Salesforce Masters guarantees openness and compliance by closely following the guidelines established by its prestigious academic partners.

Our dedication to delivering top-notch education is demonstrated by our partnerships with institutions, and the refund guidelines for these initiatives are in line with their expectations for academic performance. 

Refund Request Can Be Initiated in Two Ways

Initiating Refund Requests:

  • Attendees of Salesforce Masters benefit from the ease of submitting refund requests via two smooth routes. The initial choice entails sending a request using their user accounts on our easy-to-use website.
  • As an alternative, participants can get in touch with our committed customer support staff by calling [8341819498] or sending an email at These various channels are made to satisfy a range of tastes and guarantee that users can easily obtain refunds. 

Refunds: Duplicate Payment

Duplicate Payment Refund

In the unlikely event that a player makes two payments, our helpful customer service staff is here to help. If users run across this issue, they should get in touch with customer service right away and send documentation of the duplicate transaction. Salesforce Masters is dedicated to promptly resolving these kinds of problems and making sure that participants get a refund for the excess money without further delay. 

Salesforce Masters Reserves the Right to Revise This Policy Without Prior Notice:

Policy Revisions

Salesforce Masters retains the right, at any time and without previous notice, to amend its cancellation and refund policy. Because of this adaptability, we can adjust to changing industry standards, alterations in regulations, and enhancements to our service offerings. It is recommended that participants check the policy for modifications on a regular basis. Since we value openness, we’ll make an effort to promptly announce any changes to our policies. 

Contact Information

Participants can contact our customer service staff at or by phone at [8341819498] with any questions they may have about cancellations or refunds. During regular business hours, our staff is accessible to help with any issues or inquiries about our refund and cancellation policies..